Consumer Data Privacy Policy
McDonough Power Cooperative
Consumer Data Privacy Policy
Effective Date: August 27, 2025
Introduction
McDonough Power Cooperative (“MPC,” “we,” “our,” or “us”) values the privacy of our members and customers. This Consumer Data Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our services, you agree to the terms of this policy.
Information We Collect
We collect information necessary to provide safe, reliable, and efficient electric service. This may include:
- Account Information: Name, address, phone number, email, and member account number.
- Billing & Payment Information: Billing addresses, payment history, and bank or credit card details (if applicable).
- Service Usage Information: Meter readings, energy usage patterns, and outage data.
- Communication Preferences: Your choices for receiving notices, alerts, and updates.
We collect this information from you directly, through your interactions with our services, or automatically via metering systems.
How We Use Your Information
We use the information we collect to:
- Provide electric service and maintain accurate billing.
- Improve service reliability and outage response.
- Communicate important updates, such as billing reminders or outage alerts.
- Comply with legal and regulatory requirements.
- Develop programs, services, or energy efficiency options that benefit our members.
We do not sell your personal information to third parties.
Sharing Your Information
We share your data only when necessary and only as permitted by law. This includes:
- Service Providers: Companies that help us with billing, payment processing, or outage management.
- Regulatory or Legal Requirements: When required by law, subpoena, or court order.
- Emergency Situations: When needed to protect public safety or prevent fraud.
Any third parties receiving your data are required to protect it and use it only for the intended purpose.
Data Protection & Security
We maintain appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. While no system can be 100% secure, we continually update our practices to meet industry standards.
Your Choices & Rights
You have the right to:
- Access and review your personal information.
- Request corrections to inaccurate information.
- Update your communication preferences.
- Ask questions about how your information is used.
To exercise these rights, contact us using the information below.
Data Retention
We keep your information only as long as necessary to provide services, comply with laws, or resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “Effective Date” updated accordingly.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
McDonough Power Cooperative
1210 W. Jackson St., Macomb, IL 61455
(309) 833-2101
memberservices@mcdonoughpower.com
www.mcdonoughpower.com